FAQ
Common questions about CrackTrace
Quick answers for foundation repair teams evaluating the field app, postcard leads, and invite-only access.
What is CrackTrace?
CrackTrace is a B2B product for foundation repair companies. Field reps capture a property walkthrough, confirm owner details, and generate a branded postcard lead — with a QR code that opens the inspection video for the homeowner.
Who is CrackTrace for?
It is built for foundation repair organizations and their field users. Homeowners do not create CrackTrace accounts; they interact through the postcard and video landing page after a visit.
Can I sign up for CrackTrace myself?
No. CrackTrace is invite-only. There is no public self-signup. Organization accounts and field user logins are provisioned by a CrackTrace platform admin.
How do field reps get access?
Your organization must already be set up on CrackTrace. A CrackTrace platform admin invites or creates the field user account. After that, the rep can sign in on the mobile app with those credentials.
What is the difference between the mobile app and the admin portal?
The mobile app is for field capture and lead submission on site. The admin portal is a separate web tool for CrackTrace platform admins to manage organizations, teams, branding, plans, and billing. Field users do not use the admin portal for day-to-day inspections.
How does the field-to-postcard workflow work?
On site, a field rep pins the property, confirms the mailing address and owner details, tags issues, records video and photos, then submits the lead. CrackTrace generates a branded postcard for physical mail and prepares the owner follow-up experience.
What does the homeowner receive?
A branded postcard mailed to the property. The postcard includes a QR code that opens a video landing page with the walkthrough and a Request Free Inspection call to action for your team.
Where can I download the app?
When store listings are live, use the Download page for iOS and Android links. Until then, download buttons may show Coming soon. You still need a provisioned organization account before you can sign in.
What data does the app use?
During capture, CrackTrace may use precise location for the map pin, camera and microphone for inspection media, account contact info for the field user, and lead content such as addresses and owner details. CrackTrace does not show third-party advertising. See the Privacy Policy for details.
How do I request a demo or talk to sales?
Use the Contact page to request a demo, or email admin@cracktrace.com. We can walk through the workflow for your foundation repair organization.
Still have questions?
Request a demo and we will cover access, field capture, and the postcard workflow for your team.
Request a demo